Website Privacy Policy

Website: https://harnacleaningservices.co.uk/
Privacy contact: info@harnacleaningservices.co.uk
Last updated: 22nd September 2026

1. About this privacy policy

This privacy policy explains how Harn A Cleaning Services collects, uses, stores and protects personal information obtained through this website. It applies to website visitors and to people who contact us through the website, by email or using the contact details displayed on the website.

This policy relates to the operation of the website. It does not attempt to describe every way in which the wider business may process personal information outside the website.

For the purposes of UK data protection law, Harn A Cleaning Services is the data controller for personal information collected through this website.

If you have any questions about this policy or how your personal information is handled, please email info@harnacleaningservices.co.uk.

2. Information we may collect

We may collect the following personal information when you use this website:

  • your name;

  • your email address;

  • your telephone number;

  • your address or service location, where you provide it as part of an enquiry;

  • information you include in a contact form, email or other message;

  • any files, photographs or other information you choose to submit;

  • technical information, such as your IP address, browser type, device type, operating system and approximate location;

  • information about how you use the website, including pages visited, links selected and the date and time of visits;

  • your cookie and consent preferences; and

  • records of correspondence relating to your enquiry.

Please do not submit sensitive personal information through the website unless it is necessary for your enquiry and we have specifically requested it.

3. How we collect information

We may collect personal information:

  • directly from you when you complete a form, send an email, telephone us or otherwise contact us using details on the website;

  • automatically through essential cookies, server logs and similar technologies;

  • through optional analytics or other non-essential cookies, but only where you have provided the required consent; and

  • from third-party services embedded in or linked to the website, where applicable.

4. How we use your information and our lawful bases

We only use personal information where we have a lawful basis under the UK GDPR.

Purpose Information used Lawful basis
Responding to enquiries and providing requested information Contact details and the contents of your enquiry Legitimate interests in responding to people who contact us, or taking steps at your request before entering into a contract
Preparing quotations or arranging requested services Contact details, service address and enquiry information Taking steps at your request before entering into a contract, or performance of a contract
Operating, maintaining and securing the website Technical data, server logs and security records Legitimate interests in maintaining a secure, reliable and effective website
Understanding website use and improving performance Cookie identifiers, device information and website usage data Consent where non-essential cookies or similar technologies are used
Recording and managing cookie choices Consent records and technical identifiers Legal obligation and legitimate interests in demonstrating compliance
Establishing, exercising or defending legal claims Relevant contact, enquiry and technical information Legitimate interests in protecting our legal rights
Complying with legal or regulatory requirements Any information reasonably required for that purpose Legal obligation

Where we rely on legitimate interests, we consider whether those interests are necessary and balanced against your rights and freedoms.

We will not use information collected through the website for a new, incompatible purpose without first providing appropriate information and identifying a valid lawful basis.

5. Contact forms and enquiries

When you submit an enquiry, we use the information you provide to read, route and respond to your message. We may also use it to prepare a quotation, arrange a service or keep an appropriate record of our correspondence.

You are not legally required to provide personal information through the website. However, if you do not provide information marked as required, we may be unable to respond properly or provide the information or service you request.

6. Cookies and similar technologies

Cookies are small files placed on your device when you visit a website. They may be used to make the website work, protect forms, remember preferences, measure website use or support embedded content.

This website uses a cookie consent banner. Strictly necessary cookies may be used without consent where they are essential to provide the website or a service you have requested. Non-essential cookies, including analytics, advertising or certain third-party cookies, should only be placed after you have made an affirmative choice through the banner.

You can accept, reject or manage non-essential cookies using the options provided by the cookie banner. Where a cookie settings control is available on the website, you can use it to change or withdraw your choices at any time. You can also manage cookies through your browser settings, although blocking essential cookies may affect how the website functions.

The banner or cookie settings panel should provide current details of the cookies in use, their purposes, providers and durations. Because website tools can change, this information should be reviewed whenever plugins, analytics services, embedded media or advertising tools are added or updated.

7. Analytics, embedded content and external links

If analytics tools are enabled, they may collect information about visits and interactions to help us understand website performance. Non-essential analytics will only be used where the required consent has been obtained.

Pages may include content or functionality supplied by third parties, such as maps, videos, social media features, anti-spam services or review platforms. These providers may collect information about your device or interaction with their content. Where their technology is not strictly necessary, it should remain blocked until you consent.

The website may contain links to websites operated by other organisations. We are not responsible for their content or privacy practices. You should read the privacy information on any external website you visit.

8. Who we may share information with

We may share personal information, where necessary, with trusted service providers that support the operation of the website, such as:

  • website hosting and maintenance providers;

  • email and communications providers;

  • website form, security, spam prevention, backup and analytics providers;

  • professional advisers, insurers or IT support providers; and

  • regulators, courts, law enforcement bodies or public authorities where disclosure is required by law or necessary to protect legal rights.

Service providers that process personal information on our behalf are expected to use it only for the agreed purpose and to protect it appropriately. We do not sell personal information collected through this website.

9. International transfers

Some website, hosting, email, analytics or support providers may process personal information outside the United Kingdom. Where this happens, we will take reasonable steps to ensure that an appropriate UK data protection safeguard is in place. This may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism.

You may contact us for further information about the safeguards relevant to your personal information.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and dispute resolution requirements.

As a general guide:

  • unsuccessful or general website enquiries will normally be reviewed and deleted when they are no longer needed, usually within 24 months;

  • information connected with a quotation, booking, service or transaction may be retained for longer where it forms part of a contractual, financial or legal record;

  • routine website security and server logs are normally retained for a limited period determined by the hosting or security provider, unless they are needed to investigate an incident;

  • cookie consent records may be kept for as long as reasonably necessary to demonstrate the choices made; and

  • backup copies may remain for a short additional period until they are overwritten in the normal backup cycle.

When deciding how long to retain information, we consider its nature and sensitivity, why it was collected, legal requirements and the risk of harm from unauthorised use or disclosure.

11. How we protect information

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction. These measures may include access controls, secure hosting, software updates, backups, encryption in transit and security monitoring where appropriate.

No website or electronic transmission can be guaranteed to be completely secure. You should avoid sending unnecessary or highly sensitive information through ordinary website forms or email.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

  • ask for access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to erase your personal information;

  • ask us to restrict how we use your information;

  • object to certain uses of your information;

  • receive certain information in a portable format;

  • withdraw consent at any time where processing is based on consent; and

  • complain to the Information Commissioner’s Office.

These rights are not absolute and may be subject to legal conditions or exemptions. We may need to verify your identity before dealing with a request. We will normally respond within one month, although the law permits extra time in some circumstances.

To exercise a right, email info@harnacleaningservices.co.uk.

Your right to object

Where we process your personal information on the basis of legitimate interests, you have the right to object. You also have an absolute right to object to the use of your personal information for direct marketing.

13. Automated decision-making

We do not use personal information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

14. Children’s information

This website is not directed at children, and we do not knowingly use it to collect personal information from children. If you believe a child has submitted personal information through the website, please contact us so that we can review and, where appropriate, delete it.

15. Complaints

If you have concerns about how we use your personal information, please contact us first at info@harnacleaningservices.co.uk so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

The ICO registration number for Harn A Cleaning Services was not provided when this policy was prepared. If the organisation is registered with the ICO, its registration number should be added here.

16. Changes to this policy

We may update this privacy policy to reflect changes to the website, the services used on it or applicable law and guidance. The latest version will be published on this page with a revised “last updated” date. We recommend checking this page occasionally for changes.

17. Contact us

For questions, requests or complaints concerning personal information collected through this website, contact:

Harn A Cleaning Services
Email: info@harnacleaningservices.co.uk
Website: https://harnacleaningservices.co.uk/